Make use of Data
Any new technologies that are being developed for a City context need to go through different stages of development. Whilst the technology companies might be the ones building the technology there are still many aspects to how the technology is developed that can be done by a wider team. This might include the City Council as well as other stakeholders.
The shadowing tool is just one of many ways to build up empathy for those that you are designing for and is a way of generating new insights about the contexts that you are designing for too. There is a link through to a guide from Government Digital Service on how to do all kinds of different research with the proposed “users” of the services and technology that are being developed. This will help inform how something is developed.